Frequently Asked Questions

Q: Why should I trust the drivers on

Drivers are thoroughly verified and checked to ensure your safety

Q: How does the subscription work?

To subscribe you will have to pay 10% of driver’s gross annual salary for individuals and a minimum of 12% of driver’s gross annual salary for corporate organization. This covers multiple replacement of driver. Subscription is usual per driver slot, however a customer can subscribe for more than one slot, which will be discounted. Subscription covers for a year period and is subject to renewal.

Q: Who pays the driver at the end of the month?

If a customer is resourcing the driver, he/she will pay the driver directly, but in outsourcing pays the direct from the service fee billed to the client.

Q: How long does it takes to engage a driver after selection?

This depends on some key factors like driver’s availability as at the time of selection, agreeable conditions of engagement between client & driver.

Q: What happens when my preferred driver can’t be found as at the time of search?

A customer can put a direct call to our customer service number to place a direct request which will be attended to ensure maximum satisfaction.

Q: Can I replace my driver if I am not satisfied with him after engaging him?

A customer can have another replacement, if he/she informs us immediately of the notice of replacement within the 1-7 days of engagement. However there are grounds for replacing an engaged driver. See below for conditions of replacement:

A driver can be replaced only if we get a rejection notice from the customer within three to seven days of engagement. Below are conditions for replacing a driver;

  • Display of observable gross misconduct that led to the sudden rejection of the driver
  • Insubordination on the part of the driver within the specified period of three to seven days of engagement.

We do not replace a driver if by any means the driver was rejected without any concrete reason given.

Any complaint after the stipulated time required to make a rejection notice is considered a new/fresh transaction.

We expect prompt complaints from our customer immediately any issue arises for early closure of noticed gaps.

We expect a cordial working relationship between the driver and the employer.

Q: Do I get to pay if am replacing a driver?

Its depends if a customer is making the request for replacement immediately after engagement, on this grounds, the customer will not be charged an extra fee. Making a request for replacement after the stipulated time, the customer will be required to make full payment.

Q: Can I get a driver to relieve my engaged driver when he embarks on Leave?

Yes you can, but will have to pay the relief the number of days worked.

Q: Can I hire a driver for a day?

Yes you can, just place a direct request to our customer service line

Q: What is One-Off Subscription?

This is when a user hires a driver one time and pays the required service charge. This does not cover for replacement after three months of engagement.

Q: What is Annual Subscription?

This is when a user subscribes for a year. This allows for multiple replacements throughout the validity of the subscription.

Q: Does MyDriverNG offer outsourcing service